Our account is locked and it shouldn't be.

Please fix.
Our loginid is SCHforms

8473634917 is my cell

Hi David,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

I could not find any suspended accounts with the username you provided. Please check again to see if your account is already enabled or if you provided the correct username.

Give it a try and let us know how it goes.

Doesn't work. Says it's locked

Hi David,

I could not find any suspended accounts with the username you provided. Please check again to see if your account is already enabled or if you provided the correct username.

Still doesn't work

need technical support

Hi David,

One of our Support Team members will take it from here to follow up shortly.

Will they email me?

Hi David,

Thanks for reaching out to Jotform Support. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a Help Center thread from the Contact Us page. We’ll be happy to help.

Also, can take a screenshot of what’s happening, that will help us to understand better what’s happening. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

I don't understand. The login is not allowing us to sign it. Says it is LOCKED

Please unlock it ASAP!!!!

These are time sensitive forms we need to respond to

I don't understand. The login is not allowing us to sign it. Says it is LOCKED
Please unlock it ASAP!!!!
These are time sensitive forms we need to respond to
David Newton
SunCloud Health
Director of Operations
________________________________
...

Hi David,

I’ve reactivated the account connected to SCHforms and flushed the login attempts, so you should be good to log in now. Your account will be locked if there are multiple failed attempts to log in. Make sure to save or list your updated account credentials in a safe place. If needed, you can go ahead and reset your password too. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.