I have not been able to access my forms.

I have not been able to access my forms. It seems we have more than 1 account and I can't figure out how to access. I believe we paid for an entire year in march

Hi Robyn,

Thanks for reaching out to Jotform Support. Could you share more details about the issue you're experiencing when trying to access your forms? Are you receiving any error messages, or are you simply unable to log in or find your forms?

If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.