Notification Emails: Files not attached on the email

Hi,

We have Jotform implemented in our company communication app.

Normally when the users attache some data (like screenshots) to the form, this will also be included in the mails we receive out of the forms.

But for some reasons we only the links to the files but its not accessible and not attached to the mail.

How can we fix this?


Cheers and have a nice weekend

Hello Philipp,

Thank you for contacting Jotform Support. I understand that your form responses don't have uploaded files attached to them, but you can see their links in the response email.

You can solve this problem by enabling Send File Uploads as Attachments in the email settings. To do this, you can try:

1. Go to the Settings tab in your form builder.
2. Click on Emails and choose the email you would like to edit.
3. Under Advanced tab, locate and enable the Send File Uploads as Attachments field.

This will add uploaded files as attachments to your emails.

Let me know if that works. I wish you a nice weekend too.

Hi Stefan,

To avoid confusion, I moved your question to a new thread and helped you with that here.

Reach out again if there’s anything else we can help you with.

Hello Yagiz,

correct so far.

The settings you pointed out are exactly right.

BUT

the checkbox is set!

If we uncheck, check again and save it works again for a short time - but after some time the error comes back.

We have a lot of forms, so the solution cannot be to constantly switch to the config of the forms and reset the checkbox.

Best regards

Hi Philipp,

I see. Since the setting reverts after some time, usually, if we remove the Notification Email and then add it back, that solves the issue. Let me show you how to do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Can you try Clearing your Form Cache to refresh your forms and as a precaution? You can also clear the browser's cache and cookies. Can you give it a try and let us know how it goes? If the same thing happens again, can you share the link to your form so we can try to replicate the issue on our end? 

Once we hear back from you, we'll be able to move forward with a solution.