We are a non-profit exempt from sales tax

Our latest invoice charged us sales tax. This seems to happen when we change the credit card used for payment which we recently had to do. Let me know if you need any other info.

Hi LeslieCGT,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the sales tax charge on your latest invoice after changing the credit card, this can sometimes happen due to billing system updates. To resolve this, please ensure your billing information, including any tax exemption details, is correctly updated in your account settings.

Here’s how to check and update your billing information:

1. Log in to your Jotform account.
2. Go to Billing section in your account settings.
3. Review and update your tax exemption status or VAT/GST ID if applicable.

This should help prevent sales tax from being charged incorrectly in the future.

Give it a try and let us know how it goes.

Hi LeslieCGT,

Thank you for reaching out to Jotform Support. I have forwarded your issue to the relevant team. I'll let you know once I have an update regarding your case.

In the meantime, let us know if you have any other questions.

Hi there,

Thanks for patiently waiting. The sales tax has been removed and refunded. All future invoices should no longer be taxed even if you change your payment method.

Let us know if you need further assistance.