My colleagues using Gmail are unable to receive autoresponder emails from Jotform.

I registered a new sender address using SMTP, confirmed that the recipient email was sourced from the correct field, and followed troubleshooting instructions for this issue as described by others. The emails are coming to our work accounts which share a domain with the send email, but not to Gmail. Our History under Settings shows that at least one email has been sent to a Gmail account but it was not received and there are no records there of any other Gmail addressed emails going out even though we have all tested the form repeatedly. Thanks for any insight!

Hi Alumni,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems your SMTP setup is correct since emails are reaching your work domain but not Gmail accounts. Gmail may be filtering these emails as spam or blocking them. Here are some steps to improve deliverability to Gmail:

• Create a Gmail filter to never send emails from noreply@jotform.com to spam.
• Add Jotform sender emails (like noreply@jotform.com and noreply@formresponse.com) to your Gmail contacts.
• Whitelist Jotform IP addresses and domains in your email or IT system to prevent blocking.
• Check Gmail spam/junk folders and mark any Jotform emails as not spam.
• Verify your SMTP daily sending limits with your provider to ensure you are not hitting restrictions.

These steps often resolve issues with Gmail not receiving autoresponder emails.

Give it a try and let us know how it goes.

Adding filters and saving contacts will work for us but it won't work for new contacts who use this form. None of us have found jotform emails in our Spam and Junk folders, and it seems the emails aren't even going out based on the history in our settings.

Hi Alumni,

Since the emails aren't showing in Gmail spam/junk and the history shows no emails sent to Gmail, the issue might be with email delivery or blocking before reaching Gmail.

Here are some steps to try:

• Check your Jotform Account History to confirm if emails to Gmail addresses are being sent.
• Ensure your SMTP settings are correctly configured and not limiting email sending.
• Remove any email addresses from Jotform's bounce list in your account settings.
• Whitelist Jotform IP addresses and domains with your email provider or IT team to prevent blocking.
• Test using a different sender email or SMTP server to see if the issue persists.

These steps help address delivery issues beyond filters and contacts.

Hi Alumni,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to receive the autoresponder email in my Gmail account. Check out the screenshotbelow to see my results:

Can you try to check the status of the autoresponder emails in your account's email logs? This way, you can see if the email was successfully sent. You can easily View Your Form Email Logs in your account settings. Let me show you how:

1. Go to the History tab on your Account Settings page.
2. Click on All Actions in the top-right corner of the History page, and in the dropdown menu that opens, scroll down to the bottom and select Emails.
3. Click on the External Link icon on the right side of the Form ID to open the email of the related submission.

If the same thing happens, try deleting the autoresponder and adding it back. We have a guide on How to Delete Notifications/Autoresponder that you can check out.

Give it a try and let us know if you have any other questions.