Trying to update account information

I am trying to update the email and it does not send the code to the email I have tried now a few times

thanks

Michelle

Hi Kurt,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Let me help you with updating your account email address:

1. Go to your My Workspace page and click on your Profile Picture at the top-right.
2. Click on your name to open your Account Page in a new tab.
3. Click Edit next to your current email address, enter your new email, and click Save.

If email verification is enabled, you will receive a code at your current email to confirm the change. After confirming, a verification email will be sent to your new email address. Make sure to check your spam or junk folder if you don’t see the code.

If you still don’t receive the verification code, please try again later or check your email settings.

Give it a try and let us know how it goes.

we have done this three times now and it will not work the code does not get sent to the original email

Hi Kurt,

If the verification code is not arriving at your original email, please check your spam or junk folder. Also, ensure your email is not on Jotform's bounce list by visiting your Account Settings.

You may want to whitelist Jotform IP addresses and domains with your email provider to improve delivery.

If the issue persists, trying again later might help as well.

done that also and still nothing

Hi Kurt,

Since you've already checked spam, bounce list, and whitelisting, the next step is to try setting up SMTP for your account. This allows you to use your own mail server to send emails, which can improve delivery reliability.

You can find detailed instructions on setting up SMTP in your Jotform account settings.

Give it a try and see if this resolves the issue.

Hi Michelle,

I checked the email logs and saw that the verification code has been successfully sent to the account email address. Since you have now whitelisted Jotform, can you try it again? If it still doesn't arrive within 5 minutes, you can fill out this form here to request an email address change, and our support team will contact you for assistance.

Let us know if you need any other help.