I'm getting a form over quota message

Its showing quota is over . but there is lot of space available. None of my forms are working.

WORK IS ON HOLD.

Hi Zepto,

Thanks for reaching out to Jotform Support. I checked your account, and it appears that you have reached your Upload Space Limit, resulting to 25.49 GB out of your 20 GB limit. After further checking, I found that you have multiple forms with a File Upload element. To free up your space, I suggest deleting and purging your submissions with the forms that have a File Upload element.

I suggest downloading your submissions first, so you can keep a copy of your submissions. Let me show you how to do this:

1. In Tables, tick on the box on the upper left side of the page to select all the submissions.
2. Click on the Download All button on the upper right side of the page.
3. Select Download as PDF.
4. From the modal, click on OK, GOT IT
5. You will receive an email that your PDFs are ready for download. Click on the Download Your PDFs button.
6. A folder for your submissions will be created.

To learn more, you can check out our guide on How to Download Form Submission as Excel/CSV/PDF. You can now delete and purge your submissions. Let's do it:

1. In Tables, select the submissions that you want to delete.
2. Click on the Delete button on the upper right side of the page.
3. From the modal, click on Move to Trash.
4. Click on the Three Dots icon beside your form name on the upper left side of the page.
5. Select Trashed entries.
6. In the Trash panel, tick on Select All and click on Delete Forever.
7. From the modal, click on the Delete button.

After this, I suggest clearing your form caches to refresh your form. Let's do it:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.