Canceling a Paid Plan and Requesting a Refund

I canceled on last month and was still charged.

Hi Felicia,

Thanks for reaching out to Jotform Support. I checked the email address but couldn’t find any account linked to it. Don’t worry—Jotform offers a 30-day money-back guarantee on paid plans, so you can get a full refund if you cancel your subscription within 30 days of payment. If you can log in to your account, you can fill out the Refund Request form and our relevant team will handle it. 

If you can’t access your account, share the following information so we can verify your account and payment details:

1. The last 4 digits of the used credit card
2. The expiration date of the credit card
3. The date the payment was made
4. The amount charged

Once we hear back from you, we'll be able to help you with this.