How can I transfer the form I created on another account to this Jotform account?

I created a golf tournament form and i only have shared access to it how do i get ownership of it

Hi Alyssa,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To gain ownership of a form you created but currently only have shared access to, the current owner needs to transfer ownership to you. They can do this by going to their My Forms page, selecting the form, clicking More Options, and choosing Transfer Ownership. You will then receive a confirmation email to accept the transfer.

Give it a try and let us know how it goes.

i tried that but i am the person that created it

Hi Alyssa,

If you are the creator but only have shared access, it means the form ownership might be under a different account or there was a transfer. Unfortunately, only the current owner can transfer ownership to you.

If you believe this is an error, please check if you are logged into the correct Jotform account that originally created the form.

Let us know if you need further assistance.

I only have 1 account

Hi Alyssa,

If you only have one account and still see shared access instead of ownership, please verify you are logged into the correct account that originally created the form. Sometimes forms may be created under a different account or transferred.

Also, note that in standard Jotform plans, you can only have one login per account. If you need multiple users to manage forms, consider using Jotform Enterprise or the Form Collaboration feature.

Check your account details and form access again to confirm.

i do not believe i created it under a different account

Hi Alyssa,

If you are sure you used only one account and created the form there, but still have shared access, this may be a system issue. Please try logging out and back in, clear your browser cache, or try a different browser.

If the problem persists, you may need to contact Jotform support directly for further investigation.

i have tried those things and been unsuccessful

Hi Alyssa,

Since you've tried the usual steps and still can't gain ownership, this issue might require deeper investigation. Unfortunately, ownership changes can only be made by the current owner account.

Please double-check any shared access settings or collaborators who might have ownership. If everything seems correct, contacting Jotform support directly with your account and form details is recommended.

how do i contact jotform support direct

Hi Alyssa,

You can contact Jotform support directly by logging into your account and clicking on the Help or Support option, usually found at the bottom right corner of the dashboard. From there, you can submit a support request or start a live chat if available.

This is the best way to get personalized assistance with your ownership issue.

Hi Alyssa,

The form you are referring to is currently linked to another Jotform account with the email address al*ssa.sch*estel@g*ail.com. If you no longer have access to that email address, you can recover your account by filling out our account recovery form. You can visit this page for detailed steps and to access the recovery form.

Once you have access to the Jotform account where your form is currently stored, you can now process transferring to your target Jotform account. Moving your forms to another Jotform account is easy. When you transfer a form, all its submission data moves with it, and the receiving account becomes the new owner. If you're using a custom URL, it’ll automatically update from https://form.jotform.com/{yourUsername}/{your-custom-url-slug} to https://form.jotform.com/{New_Owner_Username}/{your-custom-url-slug}. The transfer can’t be undone unless the new owner agrees to send the forms back. Now, let me show you how to do it:

1. On your My Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the window that opens, click on Settings.

3. Then, click on the Data tab on the left.

4. In the Transfer Form section, click on Transfer Form.

5. Next, enter the Authentication Code that is sent to your email address, and click on Verify.

6. In the window that opens, tick the box next to the name of the form you want to transfer.

7. In the New Email Owner’s Email Address field, enter the email address of the account that you want the forms to be transferred to.

8. Now, click on Transfer Form.

Keep in mind that you can only send one form transfer at a time. You can also cancel the current transfer request. Let me show you how:

1. While you are still on the Data page, click on the View Details button in the Pending Transfer section.

2. Then, click on Cancel Request.

3. Finally, click on Yes, Cancel.

Once the forms are transferred, the owner of the account receiving the forms will get an email notification. From that email, they can click on the View Transfer button, then click on Accept to complete the transfer. Check out the screencast below:

Reach out again if you have any other questions.