How to recover password when email does not arrive?

  • darko
    Asked on July 7, 2025 at 7:23 PM


    I am unable to access my form, https://form.jotform.com/91645656758675 I tried the password but it didn't work, I tried to change the password but I didn't receive the email to change the password

    Jotform Thread 28738721 Screenshot
  • Mary JotForm Support
    Replied on July 7, 2025 at 8:04 PM

    Hi darko,

    Thanks for reaching out to us for help. I checked and see that your email has been added to our bounce list for the reason below:

    Reason(s) : bounced (Host or domain name not found. Name service error for name=darkohunter.com type=A: Host not found)

    I went ahead and removed it, can you try resetting your password again?

    Give it a try and let us know how it goes.