Integration page doesn't load up

What is happening with the "Integrations"? It's trying to load up but with no success. I have several surveys to hook up and I'm at a stand still.

Help!

okay - after an hour of trying, it's finally working.

very frustrating.

Hi nicostan,

Thanks for reaching out to Jotform Support. If you encounter the issue again, could you share with us your browser console log? Here's how to do it:

1. Click on your right mouse button.

2. Select Inspect.

3. Go to Console tab.

We also have a guide about How to Get a Console Report from Most Common Browsers that you can check out. As an additional measure, I have cleared your form cache.

Let us know if there’s anything else we can help you with.

JotFormActions #RequestErr Error: Network Error

  at l (actions.js:1:2999)

  at a.onerror (actions.js:1:6153)

  at XMLHttpRequest.i (9162.abdbb59b.js:11:2112)

events.jotform.com/action?actor=nicostan&action=click&target=settings-integrations&ref=https:%2F%2Fwww.jotform.com%2Fbuild%2F251876315540155%2Fsettings%2Fintegrations&project=discoverabilityTracking:1   Failed to load resource: net::ERR_FAILED

integrations:1  Access to XMLHttpRequest at 'https://events.jotform.com/action?actor=nicostan&action=integrations_page_opened&target=251876315540155&ref=https:%2F%2Fwww.jotform.com%2Fbuild%2F251876315540155%2Fsettings&project=integrations' from origin 'https://www.jotform.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

9162.abdbb59b.js:26 JotFormActions #RequestErr Error: Network Error

  at l (actions.js:1:2999)

  at a.onerror (actions.js:1:6153)

  at XMLHttpRequest.i (9162.abdbb59b.js:11:2112)

events.jotform.com/action?actor=nicostan&action=integrations_page_opened&target=251876315540155&ref=https:%2F%2Fwww.jotform.com%2Fbuild%2F251876315540155%2Fsettings&project=integrations:1   Failed to load resource: net::ERR_FAILED

api.jotform.com/apw/get-all/:1  Failed to load resource: net::ERR_CONNECTION_RESET

integrations:1 Uncaught (in promise) em

integrations:1 Uncaught (in promise) em

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Hi nicostan,

Thanks for sharing the detailed console log and your experience with the integration page loading issue. The errors you are seeing, such as Network Error, ERR_FAILED, ERR_CONNECTION_RESET, and the CORS policy block, indicate that the browser is having trouble communicating with Jotform's integration services due to network or security restrictions. Here are some steps you can try to help resolve or mitigate this issue:

1. Clear your browser cache and cookies to remove any corrupted data that might be causing loading problems.
2. Try accessing the integrations page in a different browser or incognito/private mode to rule out browser-specific issues or extensions interfering with the connection.
3. Check your network connection and firewall settings to ensure that requests to Jotform's domains (such as events.jotform.com and api.jotform.com) are not being blocked or restricted.
4. Disable any VPN or proxy services temporarily as they can sometimes cause connection resets or CORS errors.
5. Ensure your browser is up to date because outdated browsers may have compatibility issues with modern web security policies.

If the issue persists after these steps, let us know. We can then investigate further on our end to ensure the integration services are fully operational for your account.

Give it a try and let us know how it goes.

cleared cache.

tried on another browser.

tried on a private browser

browser is up to date

i don't know how to allow the two domains to "bypass" the firewall (I have Microsoft's Defender)

Hi nicostan, 

Sure, I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi! It's already on so you have access... THank you.

Hi nicostan,

I checked the form using your account to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Since you already deleted your browser cache and tried to troubleshoot the issue, would it be possible to use another internet service provider? Additionally, I have cleared your form cache in case there was some old cache data causing that issue. Can you go ahead and try it again and let us know how it goes?

Give it a try and let us know how it goes.

Whatever you did, it now works.

Would you, please, allow this thread open until tomorrow? I just want to ensure this will not go gaga on me again.

Many thanks~!

And it doesn't work anymore.

Hi nicostan,

I've cleared your form caches; your forms are now refreshed. When I checked out your form Huddle 2 on the Google Chrome web-browser using the Windows 11, I was able to see the all the integrations. Let me share the screenshot below:

You can clear your form caches. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.