Notifications email not received

Good Afternoon,

Could you please check to see if dallred@interstatemechanical.com is on the bouncelist? She is no longer receiving our forms.

I did modify all the forms based on the suggestions of our last support ticket, but she had already stopped receiving them.

Thank you!

Angela

Hi Interstate,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

I checked the information regarding the bounce list. To verify if dallred@interstatemechanical.com is on the bounce list, you can go to your Account Settings and check the Bounce List section. If the email is on the list, you can remove it there to resume receiving form notifications.

Also, ensure your email notifications are correctly set up with the right recipient emails and sender details. Adding Jotform's email addresses (noreply@jotform.com and noreply@formresponse.com) to your contact list or whitelist can help prevent future issues.

Give it a try and let us know how it goes.

Hi awhitley,

Thanks for reaching out to Jotform Support. I checked our Bounce List and I see that the email dallred@interstatemechanical.com was added to it.

Reason(s) : bounced (host mx2-us.emailsecurity.app[52.179.17.190] said: 554 5.7.1 Service unavailable; Client host [38.153.9.228] blocked using zen.spamhaus.org; Listed by SBL, see https://check.spamhaus.org/sbl/query/SBL680689 (in reply to RCPT TO command))

This is why the emails are not received. I removed the email from the Bounce List, can you test your form's email now?

Give it a try and let us know if you need any help.