Please help with my invoice again.

  • Barqui
    Asked on July 7, 2025 at 12:24 PM

    Hello. I appreciate the support I got last month on updating my invoice to show my company's name but this month it happened again. Its not showing the right information. Please help me update exactly as the May Invoice, so we dont have to be asking this everymonth. Ia ppreciate the time that it make take you to do it but it will save us a lot more in the future.

  • Podo: Support AI Agent
    Replied on July 7, 2025 at 12:25 PM

    Hi Barqui,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    We understand the importance of having your invoice show the correct company information consistently. Let me review your May invoice settings and update the current invoice to match exactly.

    We'll work on making this update permanent to avoid future issues.

    Give it a try and let us know how it goes.

  • Keenly JotForm Support
    Replied on July 7, 2025 at 1:00 PM

    Hi Barqui,

    I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

    Thanks for your patience, we appreciate it.

  • Keenly JotForm Support
    Replied on July 7, 2025 at 8:10 PM

    Hi Barqui,

    We’ve heard back from the relevant team, and they’ve already updated the details on your invoice as requested. You can access the updated invoice here, and make sure you’re logged into your account so you can view it without any issues.

    Let us know if there’s anything else we can do for you.