Inquiry about Enterprise's customer support

If I get an enterprise plan do I get better customer service? Spending days trying to get an answer isn't working for me... 

Hi Milestones Counseling Center Pllc,

Thanks for reaching out to Jotform Support. The Jotform Enterprise plan includes access to a dedicated Enterprise Customer Success Team. This team is available to help you resolve any issues you may encounter while building your forms or setting up your Enterprise-level settings.

Additionally, the Enterprise plan comes with a Service Level Agreement (SLA) that guarantees specific error response rates, resolution times, and uptime ratios. The Enterprise plan does provide enhanced customer service with dedicated support and faster resolution times, which can help reduce the delays you have experienced.

Contacting our Enterprise Sales Team is easy, you'll just need to send a request first, and they'll reach out to you with more information. Let me show you where to find the request form:

1. Go to the Contact Sales page, and fill out the form.
2. Then, click on the Send Request button, and that's it.

Let us know if there’s anything else we can help you with.