Completing multiple payment forms - correct error

I have two forms created that are supposed to be connected by the method of payment that appears when opening the form. I had it working, but now it is not connecting the forms. The user will receive the primary form for credit card payments, and if they want to pay by check, they will be redirected to the secondary form. Both forms are below.

I think the set up is correct but it is showing an error on both forms. Please advise.

Primary Form pay by credit

https://form.jotform.com/251605139625153

Secondary Form - pay by check

https://form.jotform.com/251604707545154

Hi Sally,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with connecting two payment forms based on the payment method, please note that Jotform only allows one payment gateway per form. To achieve multiple payment options, you can create a base form that links to other forms, each integrated with a different payment gateway. This is the correct approach you seem to be using.

To fix the error you're encountering, please verify the following:

• Ensure the redirection logic in the primary form is correctly set to redirect users to the secondary form when the check payment option is selected.
• Check that the URLs used for redirection are accurate and active.
• Make sure both forms are published and accessible.

If you need to update or change the embedded payment forms, you can use the Iframe Embed widget to embed the secondary form inside the primary one or use proper redirection settings.

For detailed guidance, you can refer to the Jotform guide on creating multiple payment forms: How to Create a Basic Multiple Payment Form.

Give it a try and let us know how it goes.

No, please email me back

Hi Sally,

Thanks for reaching out again. To resolve the issue with your two payment forms, please check these points:

• Confirm the redirection setup in the primary form correctly sends users to the secondary form for check payments.
• Verify the URLs used for redirection are correct and both forms are published.
• Consider using the Iframe Embed widget if you want to embed one form inside another.

For more details, you can review the guide on creating multiple payment forms in Jotform.

Hi Sally,

I checked your form and it seems the pay by check form is inside an iFrame. I suggest you hide the iFrame as well if the user selects pay by credit card. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Conditions.
3. Then select your first condition and click on the Pencil Icon.
4. Under Hide Multiple, select the Iframe Embed Widget and click on Save.

Check out this screencast of my result:

Give it a try and let us know if this works for you.