Request to reactivate the account

Hi there,

Can you please review and reactivate as we sell our merchandise on jotform for the past 4 years. We are not able to continue without the form.

Thanks

Nikkie

Hi Nikkie,

Thanks for reaching out to Jotform Support. I've reached out to the relevant team about reactivating your account. I'll update you on this thread as soon as I hear back from them.

We appreciate your patience and understanding.

Thank you so much :)
The EGA Team
Eastern Gymnastics Academy
0401 192 673
| www.easterngymnasticsacademy.com.au
7-11 Allen Street, Waterloo NSW, 2017
<https:>
</https:>...

Hi Nikkie,

We've gone ahead and reactivated your account. You can try to log back in now.

Give it a try and let us know if you need any help.

Amazing! Thank you :) Regards Nikkie On 7 Jul 2025, at 1:21 pm, Jotform <noreply@jotform.com> wrote:




...

Hi my account is still suspended. Could you please try lifting it again. Regards Nikkie On 7 Jul 2025, at 1:21 pm, Jotform <noreply@jotform.com> wrote:




...

Hi Nikkie,

I've reached out to relevant team for them to look into this. I'll update you as soon as I hear anything.

Thanks for your patience and understanding.

Hello Nikkie,

Thanks for patiently waiting. Your account was suspended because your last invoice was disputed. Can you please confirm if you'd like to upgrade again and use another payment method?

Hello Nikkie,

Your account was automatically suspended due to a dispute filed on your previous payment. We have now reactivated your account. To ensure that your data remains secure, we recommend creating a new subscription. At the moment, your account is continuing on the Starter plan.

Reach out again if you need any more help.

Hi there, Can we please stick to the basic plan. We never upgraded. I still need access to be able to look at what is have for offer. Regards Nikkie On 7 Jul 2025, at 6:21 pm, Jotform <noreply@jotform.com> wrote:




...

Hi Nikkie,

I've gone ahead and forwarded this to our relevant team. We'll get back to you as soon as we hear back from them.

We appreciate your patience and understanding.

Hi Nikkie,

In that case, we kindly ask you to contact your bank and withdraw the dispute. Otherwise, your account may be suspended again.

Reach out again if you need any more help.

Hi there,We received a bill for $796.21 for an upgrade, but we did not request or approve any upgrades.We would like to continue with the basic plan we’ve been using and kindly ask that you unsuspend the form so we can continue under that plan.Please confirm once this has been resolved.Regards,NikkieOn 7 Jul 2025, at 8:33 pm, Jotform <noreply@jotform.com> wrote:




...

Hi Nikkie,

To request a refund for your latest invoice, just fill out our Refund Request form and our relevant team will email you once they've had a chance to look into it.

Let us know if you have any other questions.