PayPal and Submit button showing at the same time

In my previous forms

I had a submit Button that triggers the Paypal Payment window

https://www.jotform.com/build/241976950217262

In my new form there is a SUBMIT button and a PAYPAL Button

https://www.jotform.com/build/251774583667270

this makes absolutely no sense

how does use know which button to press?

I want the Paypal button to work like it did in previous form

BEYOND FRUSTRATED WITH THIS NEW PAYPAL INTEGRATION

and this has been over a month trying to get this working

Hi Chris,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with the new PayPal integration and the presence of both a Submit button and a PayPal button on your form, this setup can indeed confuse users. The new PayPal integration requires the Submit button to trigger the payment process, so having a separate PayPal button is unnecessary and can cause confusion.

Let me help you with that:

1. Remove the separate PayPal button from your form to avoid confusion.
2. Use only the Submit button which will now trigger the PayPal payment window as intended.
3. Test your form to ensure the payment process works smoothly with the Submit button.

This approach aligns with how the new PayPal integration is designed to work.

Give it a try and let us know how it goes.

Above makes no sense

I CANNOT remove the separate Paypal button

you should know that!

Hi Chris, I understand the frustration with the new PayPal integration. Please note that the "PayPal Invoicing" product has been discontinued, so it's important to switch all your related forms to the PayPal integration to ensure smooth payment processing. The new setup requires using the Submit button to trigger the PayPal payment window, and having a separate PayPal button can cause confusion. If you cannot remove the PayPal button, consider adjusting your form to clearly guide users on which button to use. If you need, I can help you with steps to properly set up the PayPal integration on your form.

https://form.jotform.com/251853459869274

Hi Chris,

Thanks for sharing your form link. The new PayPal integration requires the Submit button to trigger the payment process, and having a separate PayPal button can cause confusion.

Here’s what you can do:

1. Keep the Submit button as the main trigger for payment.
2. Remove or hide the separate PayPal button if possible, as it’s not needed in the new setup.
3. Ensure your PayPal integration is properly configured by connecting your PayPal account and setting the payment type correctly in the payment settings.

If you need, I can guide you through the PayPal integration setup to ensure it works smoothly with your Submit button.

I am trying to test my form

in a new browser window

I complete all info and hit submit button

I get error

an error occurred during the submit process. Invalid submitter

HOWEVER if I hit the PAYPAL Checkout, then it goes to Paypal and works as expected

I want ti to work properly when I hit the submit button

as form exists

the submit button makes no sense

how would this work

person does Paypal and then needs to hit submit and then get the error above

is form then lost?

how does the form get completed?

Hi Chris,

The "Invalid submitter" error usually happens when the Submit button is not properly linked to the PayPal integration. In the new PayPal setup, the Submit button should trigger the payment process directly.

Here’s what to check:

1. Ensure your PayPal integration is correctly connected in the payment settings.
2. Verify that the Submit button is the only payment trigger and that no conflicting payment buttons are active.
3. Check for any form conditions or custom scripts that might interfere with the submit action.

When set up correctly, users hit Submit, complete payment via PayPal, and the form submission completes without errors.

If you want, I can guide you through reviewing these settings to fix the issue.

HOW TO DO THIS

1. Verify that the Submit button is the only payment trigger and that no conflicting payment buttons are active.

Hi Chris,

To verify the Submit button is the only payment trigger and avoid conflicts:

1. Go to your form's Payment Settings.
2. Check the payment integrations and ensure only one PayPal integration is active.
3. Remove or disable any extra PayPal buttons or payment widgets that might cause conflicts.
4. Make sure no conditions are set to show/hide payment fields inconsistently.

This will ensure the Submit button triggers the payment correctly without errors.

Let me know if you need detailed steps for your form.

How to do this

To verify the Submit button is the only payment trigger and avoid conflicts:

1. Go to your form's Payment Settings.
2. Check the payment integrations and ensure only one PayPal integration is active.
3. Remove or disable any extra PayPal buttons or payment widgets that might cause conflicts.
4. Make sure no conditions are set to show/hide payment fields inconsistently.

Hi Chris,

Here’s how to verify the Submit button is the only payment trigger:

1. Open your form in the Form Builder.
2. Go to the Payments tab.
3. Check that only one PayPal integration is added. If you see multiple payment widgets, remove the extras.
4. Look for any PayPal buttons or payment widgets on your form fields. Remove or disable those to avoid conflicts.
5. Review your form conditions to ensure none are hiding or showing payment fields inconsistently.

This will make sure the Submit button triggers the payment properly without errors.

Let me know if you want step-by-step guidance for your specific form.

only 1 payopal integration is in my form

I cannot remove the paypal button

Hi Chris,

If you have only one PayPal integration and cannot remove the PayPal button, the issue might be with the form setup or a conflict caused by the extra button.

Try this:

1. Check if the PayPal button is part of a widget or custom element.
2. Consider hiding the PayPal button using CSS as a temporary workaround.
3. Ensure no conditions are affecting the payment fields or buttons.

If needed, I can provide the CSS code to hide the PayPal button or help review your form settings.

review form settings

Hi Chris,

To review your form settings for the PayPal integration:

1. Open your form in the Form Builder.
2. Go to the Payments tab.
3. Confirm only one PayPal integration is active.
4. Check for any conditions that show or hide payment fields or buttons. Disable or adjust these if they cause conflicts.
5. Look for any custom scripts or widgets that might interfere with the payment process.

If you want, I can guide you step-by-step through this process.

Hi Chris,

In your current form setup, you're using PayPal Personal, which creates two separate buttons:

• A Submit button (submits the form without triggering PayPal)
• A PayPal Checkout button (redirects to PayPal and processes payment)

Because of this separation, when users click Submit instead of PayPal Checkout, the form tries to submit without completing the payment process and that's when you get the Invalid Submitter error. This happens because the payment isn't validated, so the form can't be properly submitted.

To make it work like your previous form where clicking Submit triggers PayPal and the form is submitted after payment you need to:

1. Remove the current PayPal integration (PayPal Personal).
2. Replace it with PayPal Business or PayPal Checkout integration. These integrations merge the form submission and payment process into one Submit button.

We also have a guide on How to Switch Your Payment Gateway and the PayPal Business Integration Guide that you can check out.

Reach out again if you have any other questions.

I don not see ANYWHERE in the payments section to suggest that this is Paypal Persnoal

NOR

do I see anywhere to select Paypal Business as suggested above

please advise

NOTE links above are absolutely NO HELP

Also note that I do indeed have a Paypal Business account

SOOOOO
AGGRAVATING

Hi Chris,

I cloned your form to test it, and I easily replicated the issue. There is an easy fix for this, we just need to remove the default result in your Form Calculation Widget. Let me show you how:

1. In Form Builder, select the Form Calculation Widget and click the Gear icon.
2. In the General tab, remove the Default Result value.

That's it. Test your form, and you'll see that the PayPal button no longer appears alongside the Submit button. Check out the screencast below for the result:

Give it a try and let us know how it goes.