My email keeps getting on the bounce list

Hi Team,

We would like to ask for your help one of our email which is also our main of receiving JotForm keeps getting bounce. We would like to know how to get this fix permanently to not get the email flagged as bounce.

Hi Unlimited,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To prevent your email from being flagged as bounced in Jotform, follow these key steps:

• Check your form email settings: Under Settings in Form Builder, go to Emails, edit your email template, and verify the Sender Name, Reply-to Email, and Recipient Emails in the Recipients tab.
• Set the Sender Email: In the Advanced tab of your email settings, make sure the Sender Email is properly configured.
• Add Jotform emails to your contact list: Add noreply@jotform.com and noreply@formresponse.com to your contacts to avoid them being marked as spam.
• Whitelist Jotform IP addresses and domains: Ask your IT team or email provider to whitelist Jotform's IPs and domains to improve email delivery.
• Consider using SMTP: If issues persist, set up SMTP with your mail server as the sender to improve reliability.

If your email is already on the bounce list, remove it by going to Account Settings, checking the Bounce List section, and selecting Remove From Bounce List.

Give it a try and let us know how it goes.

Hi UnlimitedInk,

I checked the recipient emails of the Notification email of your Order Document Translations form, and they are not on the bounce list. But if your emails keep getting on the bounce list, I suggest contacting your email service provider and request whitelisting Jotform IP Addresses and Domains in their web/email host. I also suggest setting up your own email address as the sender email by setting up SMTP. Let me walk you through this:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

If you want to use your own Gmail account, you can check out our guide on How to Use your Gmail account as your sender email via SMTP. If you want to use your own Microsoft account, you can check out our guide on How to Use Microsoft Outlook as the Sender Email via SMTP. Now, when setting up your notification or autoresponder emails, you'll be able to select your email address as the sender:

Let us know if you have any other questions.