Adding tax for Alabama

Hello,

I have created an order form that integrates into our website. Everything is working great, expect for one thing. I am trying to create a tax rule, where a tax rate of 9% is applied to order only shipped to Alabama.

I tried setting the base tax rate to 0%. After that, under the "Set Tax Options from a Location" field I selected "shippingaddress: state / province" option, typed in "Alabama" and set the tax rate to 9%. When I tested the live site, it does not add the 9% tax, even when I type in Alabama addresses for both the billing and shipping locations.

I also tried setting the base tax rate to 9%, while also keeping the state specific rate of 9% for Alabama under the "Set Tax Options from a Location" field. This did not work either, and applied a 9% tax to all orders, regardless of state they were selected to ship to. I have attached a screenshot for reference. Your help is appreciated.

Thank you,

Sara

Hi Sara,

Thanks for reaching out to Jotform Support. I made a test on a cloned form, and it seems to be working correctly. Here is an example:

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