AI Agent Presentation: Audio of Page 1 and 2 is not working

I’ve noticed that when opening the presentation, the audio doesn’t play on pages 1 and 2, even though the script is correct. The audio only begins from page 3 onward.

I’ve tried everything on my end to fix the issue but haven’t been successful. Could you kindly take a look and see if you can resolve it on your side?

Thank you in advance for your help.

Hi Sydney,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We understand the audio on pages 1 and 2 of your presentation is not playing despite the script being correct, while it works from page 3 onward. We will investigate this issue on our side to find a solution.

Give it a try and let us know how it goes.

let me know when works

Thanks

Hi Sydney,

We are looking into the audio issue on pages 1 and 2 of your presentation and will update you as soon as it's resolved.

Hi Sydney,

Thanks for reaching out to Jotform Support. I tried accessing your AI Agent to replicate the issue on my end, but I encountered an "Over Quota" message indicating that your conversation limit has been reached.

In order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

Once we hear back from you, we'll be able to move forward with a solution.