IP Address Banned for entire organization

  • Chelsea Wilson
    Asked on July 2, 2025 at 1:03 PM

    Hello,

    I'm exploring options for our venue to send out post-event guest surveys. I would like to look at Jotform's options but I cannot access the website at all from my office computer due to my IP address being banned. I asked a couple coworkers to try and they received the same message. I asked our IT dept and they've asked me to reach out to you. I've previously been asked to fill out surveys on Jotform via Carbonhouse, and I couldn't even do that because of the ban. Could you please assist? I've already tried the AI assistant.

  • Jonathan JotForm Support
    Replied on July 2, 2025 at 1:35 PM

    Hi Chelsea,

    Thanks for reaching out to Jotform Support. Could you tell us your IP address? Provide us the email address provided on this page. We need to know your IP address so that we can check if it's in the Ban list.

    Once we hear back from you, we'll be able to help you with this.