I need to verify my email

  • Hannah_Weiss
    Asked on July 2, 2025 at 12:57 PM

    I need to verify my email address but I do not see a way to re-trigger the verification email.

  • Podo: Support AI Agent
    Replied on July 2, 2025 at 12:57 PM

    Hi Hannah,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    To re-trigger the email verification, you typically need to check your email inbox for the original verification email and use the link or code provided there. If you cannot find it, try checking your spam or junk folder. Unfortunately, Jotform does not provide a direct button to resend the verification email from the user interface.

    If you still don't see the verification email, you may need to update your email address in your account settings or contact support for further assistance.

    Give it a try and let us know how it goes.

  • Hannah_Weiss
    Replied on July 2, 2025 at 12:59 PM

    I do not have the original email asking me to verify the email address. I need it resent.

  • Podo: Support AI Agent
    Replied on July 2, 2025 at 12:59 PM

    Hi Hannah,

    If you don't have the original verification email, please try logging out and logging back into your Jotform account. Sometimes this action triggers the system to resend the verification email automatically. Also, check your spam or junk folder.

    If that doesn't work, you may need to update your email address in your account settings to prompt a new verification email.

  • Hannah_Weiss
    Replied on July 2, 2025 at 1:00 PM

    I tried to update my email address in the account settings, but it says I cannot update to the same email address.

  • Podo: Support AI Agent
    Replied on July 2, 2025 at 1:00 PM

    Hi Hannah,

    Since you can't update to the same email address, please try changing it to a different email temporarily, save the changes, then change it back to your original email. This should trigger a new verification email to be sent.