Trouble with Square Credit Card Processing

So, I have one form that I have already promoted, but it is not making any sales. I'm not sure why, but it could be the lack of Square working correctly.

Then, I created a CLONE of HOT SUMMER DEALS, and after a few times, I got Square to connect properly. Now, the original form that I promoted does not have a working credit card feature.

I really want to swap forms and retain the current url, but Podo says I can't :(

What should I do ?? Or can you help??

PS Every time I tried reapplying Square to original Hot Summer, I lost all my products !!! I Freaked!

Thank God your system backs up so well! I love it !

Hi David,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your Square credit card processing issue, here’s what you can do:

1. Reconnect Square on the original form carefully: When reconnecting Square, ensure you do not remove the products first. Instead, reconnect the payment gateway without deleting existing products to avoid losing them.
2. Use Reusable Payment Connections: Jotform offers a feature called Reusable Payment Connections that allows you to set up Square once and reuse the same connection on multiple forms. This can help maintain consistency and avoid repeated setup issues.
3. Retaining the original form URL: Unfortunately, Jotform does not allow swapping forms while keeping the same URL. You might consider updating the original form with the working Square integration instead of swapping forms.

If you need to set up Square again, follow these steps:

1. In Form Builder, add the Square payment element.
2. Connect your Square account and set the payment mode (Test or Live).
3. Configure business location, currency, payment type, and other settings.

This approach should help you keep your products and have the payment gateway working properly.

Give it a try and let us know how it goes.

Hi David,

Thanks for reaching out to Jotform Support. I have reviewed this form and currently, the Square integration is Mode is currently set as Test as shown in the screenshot.

Take note that Test Mode does not collect payments. It is for testing purposes. In order to collect payments, you will have to set Mode as Live. Here's how to do it:

1. In Form Builder, click on the Square integration fields to select.

2. On the right side of the selected Square integration, click on the Wand icon.

3. On the right panel, on the upper right side, click on the Gear icon.

4. Set Mode to Live Mode.

5. Click on Connect and connect your Square account.

6. Click on Save.

Give it a try and let us know how it goes.