Can I send a chat from my own system to an AI agent API

  • Batsaikhan
    Asked on July 2, 2025 at 10:56 AM

    Can I send a chat from my own system to an AI agent and receive a response via API? Please provide information about AI agent APIs. Thank you.


  • Jan JotForm Support
    Replied on July 2, 2025 at 11:43 AM

    Hello Batsaikhan,

    Thanks for reaching out to Jotform Support. Can you explain a bit more about the chat flow from your system so I can get a better idea of what you want to achieve?

    At this time, you can use an AI Agent to create tickets automatically by using the Send API Request action. This feature allows the AI Agent to send data via a POST request to your ticketing system based on user-reported issues. By setting up the appropriate actions in the AI Agent builder, you can automate ticket creation without any manual steps.

    Once we hear back from you, we'll be able to help you with this.