Unable to get password reset link because email address is added in Bounce List

Dear Jotform Team,

unfortunately I don't get a password reset link because I forgot my password.
Could you check, if I cound get a link?

Hi Niko,

Thanks for reaching out to Jotform Support. The reason you're not getting emails is that your email address, niko.fuehringer@kaatsch.de, was added to the bounce list. For more details on why it was bounced, check the reason below:

Reason(s) : bounced (host pmx01.mail.lf.net[212.9.160.2] said: 550-Verification failed for  550-Unrouteable address 550 Sender verify failed (in reply to RCPT TO command))

I removed it from the bounce list, so you should now receive email notifications again. You can now try to reset your password again.

To prevent this from happening again, we recommend setting up your SMTP as your sender email. This way, notifications will be sent from your SMTP server instead of Jotform’s. Let me walk you through setting it up:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select your Email provider and click on the Continue button. I used Custom SMTP in this example.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

You can also Whitelist Jotform IP Addresses and Domains to prevent important emails from being marked as spam or blocked. For more information about custom SMTP, check out our guide on How to Set up SMTP for a Form.

Give it a try and let us know if you need any help.