Discrepancy on the Invoice and Amount Charged

  • contractsmp
    Asked on July 1, 2025 at 11:30 PM

    Hi

    Can you please advice why we have an invoice for $448 (incl GST) however $704.55 was deducted on 25/6/2025?

    Jotform Thread 28559441 Screenshot
  • Sheena JotForm Support
    Replied on July 2, 2025 at 12:01 AM

    Hi contractsmp,

    Thanks for reaching out to Jotform Support. I looked into the invoice number you provided and it appears that the charge on your bank statement is in Australian dollars. Note that Jotform Subscriptions are billed in USD, so a currency conversion has occurred. This conversion may result in a higher amount due to exchange rates and any additional fees charged by your bank. 

    Let us know if you have any other questions.