Verification Code Not Being Received

Hi there,

I am attempting to sign my client in but when Jotform says it is sending me a verification code, I never receive it. I have confirmed that my email is correct.

My clients' email is bridget@deansroundtable.org

Please let me know what I can do to fix this.

Best,
Andrick Siegmund

Hi Andrick,

Thanks for reaching out to us for help. I checked the email logs on our end for bridget@deansroundtable.org, and I can confirm that the login verification code was sent successfully, as shown in the screenshot below:

To help locate the email, I recommend checking the Spam or Junk folder and marking any Jotform messages as “Not Spam” if they ended up there. Also, since most of our automated emails come from noreply@jotform.com or noreply@formresponse.com, it’s a good idea to contact your email service provider and ask them to make sure emails from Jotform are being accepted.

Another helpful step is to whitelist Jotform’s IP addresses and domains, which can improve email deliverability and ensure our messages land in your inbox. You can find detailed steps on how to do that in our Whitelisting Jotform IP Addresses and Domains.

Just to share a quick heads-up—if our system detects login attempts from new devices or unfamiliar locations, it will automatically send a verification code to your email. This is simply a security measure to confirm it’s really you trying to log in. Once you’ve verified yourself on a specific device, the system will remember it and won’t send codes again unless something changes. And as a reminder, our Starter, Bronze, Silver, and Gold plans are all single-user plans, which means only one active login session is allowed at a time.

Let us know if there’s anything else we can help you with.