Not getting password reset emails

  • David DenBleyker
    Asked on July 1, 2025 at 2:28 PM

    I'm not getting password reset emails.

  • Shane JotForm Support
    Replied on July 1, 2025 at 3:05 PM

    Hi David,

    Thanks for reaching out to Jotform Support. Unfortunately, I wasn't able to find any account that is linked to your email address, enbleykerdavid@gmail.com. If you are referring to an account under a different email, can you provide it to us, so we can check? You can also provide any form URL under the account that you are referring to, and we'll use it to trace the account.

    Once we hear back from you, we'll be able to help you with this.

  • denbleykerdavid
    Replied on July 1, 2025 at 3:10 PM
    denbleykerdavid@gmail
    This is the correct email.
    ...
  • Shane JotForm Support
    Replied on July 1, 2025 at 3:15 PM

    Hi David,

    Thanks for the clarification, and excuse the confusion. I was able to find the account, but it was deleted, that's why you weren't able to receive the email. I have since re-instated the account, so you should be able to log in again. If you're having trouble logging in, you can Reset the Password. Here’s how to do it:

    1. Go to the Login Page, then click Forgot Password.

    Account: Problem logging in Image 1 Screenshot 50 Screenshot 10

    2. Enter your username or email, then click the Send Reset Instructions button.

    Account: Problem logging in Image 2 Screenshot 61 Screenshot 21

    3. Check your email and from there, click the Reset Password button.

    Account: Problem logging in Image 3 Screenshot 72 Screenshot 32

    4. Nominate a new password, then click Create a New Password button.

    Account: Problem logging in Image 4 Screenshot 83 Screenshot 43

    Keep us updated and let us know if you need any more help.