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David DenBleykerAsked on July 1, 2025 at 2:28 PM
I'm not getting password reset emails.
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Shane JotForm SupportReplied on July 1, 2025 at 3:05 PM
Hi David,
Thanks for reaching out to Jotform Support. Unfortunately, I wasn't able to find any account that is linked to your email address, enbleykerdavid@gmail.com. If you are referring to an account under a different email, can you provide it to us, so we can check? You can also provide any form URL under the account that you are referring to, and we'll use it to trace the account.
Once we hear back from you, we'll be able to help you with this.
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denbleykerdavidReplied on July 1, 2025 at 3:10 PMdenbleykerdavid@gmail
This is the correct email.
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Shane JotForm SupportReplied on July 1, 2025 at 3:15 PM
Hi David,
Thanks for the clarification, and excuse the confusion. I was able to find the account, but it was deleted, that's why you weren't able to receive the email. I have since re-instated the account, so you should be able to log in again. If you're having trouble logging in, you can Reset the Password. Here’s how to do it:
1. Go to the Login Page, then click Forgot Password.
2. Enter your username or email, then click the Send Reset Instructions button.
3. Check your email and from there, click the Reset Password button.
4. Nominate a new password, then click Create a New Password button.
Keep us updated and let us know if you need any more help.