Can you provide instructions for updating my email address?

  • DOEPFA
    Asked on July 1, 2025 at 12:28 PM

    Can you tell me what I need to click on to update my email address? Thank you.

  • Podo: Support AI Agent
    Replied on July 1, 2025 at 12:28 PM

    Hi DOE,

    Thanks for reaching out to Jotform Support. Let me show you how:

    1. Click on your Profile Picture/Avatar at the top-right of your My Workspace page.
    2. Select your name from the menu to open your Account Page in a new tab.
    3. Click Edit next to your current email address.
    4. Enter your new email address and click Save.

    If email verification is enabled, you'll need to confirm the change via codes sent to your old and new email addresses.

  • Adrian Besilla JotForm Support
    Replied on July 1, 2025 at 1:11 PM

    Hi DOEPFA,

    Thanks for reaching out to Jotform Support. It's easy to update the email address linked to your account. Let me show you how:

    1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page
    2. In the window that opens, click on Settings.
    3. Next, click on Account on the left side of the page.
    4. Lastly, click on Edit in the email and type in the new email address, then click Save.

    How to change email address linked to my account? Image 1 Screenshot 20 Screenshot 10But if you don't have access to the current email address, you can submit the request to change the email address of the account in our Account Recovery form, and our relevant team will review your request. Make sure to include all the necessary details for the team to verify the legitimacy of your request.

    Reach out again if there’s anything else we can help you with.