Change password using a different email

My manager is not receiving the link to reset the password and it has passed the 90 days where we are forced to change the password. Is there another way we can do this? Can you send it to another email? Thank you

Hi Alezia,

Thanks for reaching out to Jotform Support. Unfortunately, it's not possible to send the Reset Password email to a different email address, as it automatically sends to the email that is linked to the account. Can you provide the email that's linked to the account, so we can check?

If the email is no longer active, we can change the email address that is linked to the account, but, we need to verify the account's ownership first. To do that, just have them fill out our Jotform Account Recovery Form. Once approved, the email address will be updated on our end.

Once we hear back from you, we'll be able to help you with this.

Hello! She has checked the junk/spam folder and it is still not coming through. We have tried 3 different times. The email is manager@ashbyortho.com

Hi Alezia,

Thanks for the update and for confirming the email address. Since the password reset email is automatically sent only to the email linked to the account, it cannot be sent to a different email address. After further investigation, I didn't find any account associated with the account email manager@ashbyortho.com. Can you verify the correct account email? Also, you can share any known form URL so we can check who is the form owner.

As soon as we hear back from them, we’ll update you here on this thread.

The email may be under manager@ashbyorthodontics.com

Hi Alezia,

I was able to find the account that's linked to manager@ashbyorthodontics.com. I also triggered the Reset Password email, which was sent successfully. See following screenshot:

You can ask your manager to check their email for the link. If they're having trouble receiving the email or if it's marked as spam, tell them to add noreply@jotform.com and noreply@formresponse.com to the contact list.

If the link is no longer valid upon the time they open the email, they can Reset the Password on their end. Here’s how to do it:

1. Go to the Login Page, then click Forgot Password.

2. Enter your username or email, then click the Send Reset Instructions button.

3. Check your email and from there, click the Reset Password button.

4. Nominate a new password, then click Create a New Password button.

Keep us updated and let us know if you need any more help.