Text messages are not coming back when testing the AI agent

i now have two accounts and mulitible numbers i'm paying for and the text messages are coming back?

https://www.loom.com/share/bad22900d88c4e89a8374f584a5b7df3

Hi Forrest,

Thanks for reaching out to Jotform Support. Can you try sending a message on your actual mobile device using the Phone Number you purchased? Note that the response is based on the knowledge base you added on your AI agent. If you haven't added it yet, you can easily do so.

You can train your AI Agent to understand your business even better by adding specific details about your products, services, and processes. Adding information to your AI Agent's Knowledge Base is easy. Let me show you how to do it:

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Train.

2. Now, click on Add New Knowledge.

Note: If you’ve already added knowledge to your agent, click on Add New Knowledge to open the knowledge-adding options.

3. Enter accurate details your AI Agent can use to provide the best responses. This includes your Company Overview, Product features, Pricing, Policies, FAQs, and any other key information customers may ask about.

4. Now, click on Save at the bottom of the page, and you're all set.

That's it. Now, that information’s been added to your AI Agent's knowledge base. You might also want to check out our guides about How to Train Your AI Agent, How to Teach Your Agent by Chatting and How to Train Your Agent with Questions and Answers.

Reach out again if you need any other help.