Authorize.net Email Error

New bug: JotForm rejecting emails as invalid when integrated with authorize.net - started happening the other day.

Hi Dan,

Thanks for reaching out to Jotform Support. To clarify, were you able to receive payments on your other forms using the same Authorize.net account? Also, were those transactions prior to the email field's Confirmation Field option turned on, as shown in the following screenshot?

If so, can you try turning it off and making a test submission? Otherwise, you can try removing the Payment Integration and adding it again. Here's how:

1. In Form Builder, click on the Card icon.

2. Click the Trash Icon of the Payment Connection.

3. From the prompt, click on Yes, Remove.

4. Click on Add New Payment Connection.

5. Find the Payment Integration, and click on Use.

We also have a guide about How to Add and Manage Reusable Payment Connections that you can check out.

Let us know if you have any other questions.