Unable to access existing forms

  • Robyn_Young_info
    Asked on July 1, 2025 at 11:30 AM

    I was in this conversation yesterday and we have not been able to fix. A change password was sent to me, but I was unable to change prior to it expiring

  • Podo: Support AI Agent
    Replied on July 1, 2025 at 11:30 AM

    Hi Robyn,

    I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    It looks like the password reset link you received expired before you could use it. Please request a new password reset link so you can regain access to your forms.

    Let us know if you need further assistance.

  • Robyn_Young_info
    Replied on July 1, 2025 at 11:31 AM

    Where should I go about requesting this


  • Podo: Support AI Agent
    Replied on July 1, 2025 at 11:31 AM

    Hi Robyn,

    You can request a new password reset link by going to the Jotform login page and clicking on "Forgot Password." Enter your email, and you'll receive a new link to reset your password.

  • Robyn_Young_info
    Replied on July 1, 2025 at 11:32 AM

    That does not work

  • Podo: Support AI Agent
    Replied on July 1, 2025 at 11:32 AM

    Hi Robyn,

    If the "Forgot Password" option isn't working, please visit our account recovery guide and fill out the form to verify your identity and regain access.

  • Abdul JotForm Support
    Replied on July 1, 2025 at 12:17 PM

    Hello Robyn,

    Thanks for reaching out to Jotform Support. I see you have asked the same question in another thread. To avoid confusion with the thread, we suggest sticking to one thread for the same concern. Check out this link for our reply.

    Let us know if you have any questions.