Presentation Agent is hallucinating quite a bit?

https://agent.jotform.com/0197c64ea600773f974f5d22481c2c51a3dc/presentation/0197c64eefce7d6094baee4de6e44e3093e6

The audio is glitchy and latency is quite bad at times.

All the rules that I have built into the presentation does not work. I could not get a single action, tool or knowledgebase to work?

https://www.jotform.com/conversations/251814263915054

Here is the link to the conversation I had with the agent. 

Hi Nagesh,

Thanks for reaching out to Jotform Support. I checked the presentation and noticed that the sound is clear without any glitches. In order to thoroughly troubleshoot the issue you're experiencing, our team will need to clone your presentation AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the issue and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

So, can you confirm that we have your permission to go ahead with this process?

Once we hear back from you, we'll be able to move forward with a solution.

Hi Nagesh,

Regarding checking the conversations, sure, we can look into this for you. We’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

You have my permission to clone the presentation. Thanks

Jotform access turned on

Hi Nagesh,

We can't access your account because it's 2FA enable. We also can't check the conversation you had with your AI agent. Can you temporarily disable the 2FA? Let me show you how to do this:

1. On your My Forms page, click on your Avatar/Profile in the upper right corner of the page.
2. Select Settings from the dropdown.
3. Select Security from the left side window.
4. Toggle the Two Factor Authentication(2FA) to turn it Off.

Can you share with us a screen recording of the audio being glitchy on your AI Agent presentation? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

After we hear back from you, we'll be able to move forward with this.

2FA is disabled

Hi Nagesh,

I checked your Actions on the AI agent, and it seems that you have only added one at this time. Check out the image below:

To further test your AI Presentation Agent, can you tell us the test you did that made you check that the actions, tools, or knowledge base didn't work? For the audio glitches, can you try connecting to another network and check if this resolves the issue? I tried viewing your AI agent on my end, but couldn't replicate this issue on my end. For testing purposes, can you add some more knowledge base on your AI agent for training?

Give it a try and let us know how it goes.