Locked account - updated password

Locked account - updated password 

Hi Whitney,

Thanks for reaching out to Jotform Support. I checked the email address wstewart@trccompanies.com, and it is associated with a Form User account. Form User accounts are temporary accounts with a one-time login only. I have converted it to a regular account. You can now try to reset your account password and log in to your account.

Alternatively, if you're referring to a Jotform Enterprise account, whether your sub-user account has been locked, we can escalate this to the relevant team for further investigation.

Once we hear back from you, we'll be able to move forward with a solution.