My Enterprise Account is no longer active

  • Courtney Locke
    Asked on July 1, 2025 at 8:49 AM

    My enterprise account is no longer active but I was told it didn't expire until August. Many of my forms I have created are missing. 

  • Joeni JotForm Support
    Replied on July 1, 2025 at 9:02 AM

    Hi Courtney,

    Thanks for reaching out to Jotform Support. It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

    Thanks for your patience and understanding, we appreciate it.

  • Girish JotForm Support
    Replied on July 1, 2025 at 9:08 AM

    Hi Courtney,

    Thanks for your patience. I checked your server https://wwgschools.jotform.com/ and it's active. Can you clear your browser cache and try logging in again?

  • lockefac
    Replied on July 1, 2025 at 9:20 AM
    Everything is fine now. This request was from a week ago and my sales rep was able to help me the same day. Sent from my iPhoneOn Jul 1, 2025, at 8:08 AM, Jotform <noreply@jotform.com> wrote:




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