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Yentl Van HoeckeAsked on July 1, 2025 at 8:14 AM
I try to make a Jotform workflow that sends the results in a PDF-document as an attachment. At this moment the person who fills out the form, receives 2 e-mails: one with the attachment and one without. We would like that they only get one e-mail with attachment. How can we do that? We can't the correct settings.
Thank you in advance!
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Jovito JotForm SupportReplied on July 1, 2025 at 8:31 AM
Hi Yentl,
Thanks for reaching out to Jotform Support. Are you referring to this form? If so, instead of using the Workflow to send the PDF document as an email attachment, you can use the Autoresponder email and enable the PDF attachment.
Attaching your submissions as PDF files to your Notification Emails is easy. Let me walk you through it:
1. In Form Builder, in the orange navigation bar at the top of the page, click on the Settings tab.
2. In the menu on the left side of the page, click on Emails.
3. Click on Add Email and select Autoresponder Email.
4. Click on the Advanced tab, toggle Attach PDF to the On position, and select the PDF file you created.
5. Now, scroll down, click on Save, and you're done.
- In Form Builder, click on Settings on the orange navigation bar.
- Then, click on Workflows on the left panel.
- Hover on the workflow and click on Gear icon then select Disable.