Forms are not visible on our account

  • Cassie
    Asked on June 30, 2025 at 9:08 PM

    Hi,

    I am able to login however none of our current forms are showing up.

    Can you please assist with this issue asap.

  • Jason JotForm Support
    Replied on June 30, 2025 at 9:49 PM

    Hi Cassie,

    Thanks for reaching out to Jotform Support. I checked your account, and all your forms are visible on our end. Can you take a screenshot of what's happening and send it to us? Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    Forms are not visible on our account Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    Forms are not visible on our account Image 2 Screenshot 41 That's it. Once we hear back from you, we'll be able to help you with this.