Voice Agent Pronunciation Issue - Need Help with Name Pronunciation

I'm setting up an AI chatbot with voice capabilities for my design portfolio website. I'm having an issue with the voice AI pronunciation of my name "Akeene."

The Problem: The voice AI is pronouncing my name as "Ah-KEE-nee" when it should be pronounced "Ah-KEEN" (with a silent E at the end, like the word "keen" with "ah" in front).

What I've Tried:

• Added pronunciation guidance to the Knowledge Base
• Trained the agent with phonetic spelling instructions
• Attempted to use alternative spellings in training

What I Need: Could you please help me configure the voice AI to pronounce "Akeene" correctly as "Ah-KEEN"? Is there a specific phonetic format or setting I should use for proper name pronunciation in the voice system?

This is important for my professional portfolio as visitors will hear my name spoken incorrectly, which affects my brand presentation.

Thank you for your assistance!

Best regards, Akeene Smith

Hi Akeene,

Thanks for reaching out to Jotform Support. To thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent and its associated knowledge base. By replicating your environment, we can more accurately diagnose the issue and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process?

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

Hi Adrian,

Yes, you have my permission to clone my AI agent and knowledge base for troubleshooting purposes. I understand this is for diagnostic purposes only and that all cloned data will be deleted once the issue is resolved.

Before proceeding, I have a few questions:

1. Will this process affect or delete my current AI agent's training and knowledge base that I've already set up?
2. Can you confirm that my original agent with all the custom training conversations and knowledge I've added will remain intact?
3. How will I know when the troubleshooting is complete and the cloned data has been deleted?

I've spent considerable time training this agent with specific responses and knowledge about my design business, so I want to make sure none of that work is lost during this process.

Thank you for your help.

Best regards

Hi Akeene,

The cloning process creates a separate copy of your AI agent and knowledge base. It will not affect or delete your current AI agent's training and knowledge base that you have already set up. Your original agent, along with all custom training conversations and knowledge, will remain intact and unchanged throughout the troubleshooting process.

Once the troubleshooting is complete, you will be informed that the cloned data has been deleted securely. This approach ensures your work and data remain safe while allowing us to diagnose and resolve the pronunciation issue effectively.

I've cloned your AI Agent and added an Action to prompt the Voice Agent to pronounce your name correctly. Here's the action:

Here's the link to the clone version of your AI Agent. Feel free to test it and if the pronunciation is already correct, you can add the same Action on your AI Agent. Once we get your confirmation that this fixes the issue, I will delete the clone version.

Give it a try and let us know how it goes.

Hi Adrian and the JotForm Support Team,

Thank you so much for your excellent support with my AI agent training issues. Your willingness to clone my agent for troubleshooting purposes was greatly appreciated, and I'm pleased to report that the pronunciation training is now working correctly.

The collaborative approach and technical expertise your team provided made all the difference in resolving both the voice pronunciation challenges and the background display inconsistencies I was experiencing.

As discussed, I would now like to request that the cloned agent and all associated training data be deleted as promised. Could you please confirm when this has been completed?

I'm very satisfied with the final results of my AI agent, and I appreciate the time and effort your team invested in helping me achieve the professional quality I was looking for in my design portfolio.

Thank you again for the outstanding customer service.

Best regards,
Akeene Smith

Hi Akeene,

We're glad that the pronunciation training is now working correctly. As for your request to delete the cloned agent and all associated training data, the process is straight forward. The cloned AI agent and its data will be securely deleted to ensure your original agent remains intact and unaffected.

You will be informed as soon as the deletion is completed to give you peace of mind that all cloned data has been removed.

Let us know if you have any other questions.

Hi Akeene,

I have deleted the clone version of your AI Agent.

Let us know if there’s anything else we can help you with.