My Terms & Conditions Widget Isn't Displaying Properly

My Terms & Conditions Widget is not displaying properly in the form. Can you please help me figure out what is happening?

Hi Liza,

Thanks for reaching out to Jotform Support. If you're referring to this form, I checked on it and it appears that the Terms & Conditions widget is already working properly now. Check out the screencast below:

I cleared your form caches to refresh your data and to help your forms work faster and efficiently. Try also to clear your browser's cache to refresh the page and to speed up the page loading process. If the issue persists, I suggest trying to open Jotform in different browsers, such as Firefox, Edge, Safari, or Incognito mode to rule out any browser-related conflicts.

If you're using a VPN or have a restrictive firewall, try disabling them temporarily to see if that resolves the issue. Additionally, testing on a different data network, such as mobile data or another Wi-Fi connection, can help determine if the issue is network-related.

Keep us updated and let us know if you need any more help.

Hello!

I have cleared the cache from the form and browser and it still is not working on my side. I am using Chrome. I just tried Edge and it still is not working and I had someone else in the office go in on her computer and it wasnt working for her.

Any other ideas as I need to have this form operational today and am just waiting on this component;)

Hi Liza,

As we couldn't replicate the issue on our side, can you send us a screenshot of how it's appearing on your side? Then, we'll be able to have a better understanding of what's going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Here is how it looks.

Hi Liza,

Can you grant us access to your account to see if we can replicate the issue? As we aren't able to replicate it, we can check what's happening on your own account. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hello!

I have completed the above. Let me know what is next

Hi Liza,

I've entered your account and accessed the form 251685698841171 to check if the My Terms & Conditions widget was working correctly on your account, and here's the result:

As it seems to be working fine, it's likely that something in your browser in your device might be blocking the widget from opening. I cleared your form's cache on my end as a form of basic troubleshooting again. Clearing your form caches is one of the ways to refresh your forms. Make sure your browser cache was cleared before trying to enter the form again. These guides will show you how to do that: Google Chrome, Mozilla Firefox, and Safari.

Can you try it again and see how it goes? If you run into the same issue again, let us know.

I have done this again. I clear my browser's cache all the time but did it again right before I logged in and it is still showing incorrectly. Any other ideas?

I also just went in and made sure I had the latest version of chrome

Hi Liza,

Sometimes, browser extensions can interfere with how the Jotform website functions. We recommend to check and try to disable any browser extensions and see if it can make a difference. Additionally, restarting your computer can help clear any temporary issues that may be affecting this widget.

Give it a try and let us know if you need any more help.

We also have team members reporting this same issue. I can't recreate it on my end, but I have staff members testing the form and they are getting that same symbol error. I am thinking something was updated recently with the widget and it's not compatible like it was previously. Please look into this further.

Hello!
My IT tech could not figure it out but we did figure out that when I disconnected from our office WiFi network and connected to a different network of my wireless provider, it worked. So not sure if it has something to do with router, etc? We use an ASUS router.
Sincerely,
Liza Leister/Groups, CTC, ACC
Office Manager
Travel Haus, Inc.
614 East Broad Street
Souderton, PA 18964
(215) 723-8687
Liza@TrvlHaus.com<liza>
Groups@TrvlHaus.com<groups>
www.TrvlHaus.com
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Appointments Welcome – After-Hours appointments also available – please call to arrange.
</https:></groups></liza>...

Hi Liza,

You can start by whitelisting the necessary domains on your ASUS router, specifically jotform.com, cdn.jotfor.ms, and widgets.jotform.io, to make sure the widget content isn't being blocked. Next, try flushing your DNS or switching to a public DNS provider such as Google DNS (8.8.8.8, 8.8.4.4) or Cloudflare DNS (1.1.1.1) on your router or affected device, then test the form again.

Additionally, ASUS routers often include built-in web security or parental control features that may block embedded scripts or external content, so it's worth temporarily disabling those settings to see if the issue resolves.

Keep us updated and let us know how if you need any more help.