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markhardman1961Asked on June 16, 2025 at 4:29 AM
Hi there.
I have disabled some products on my Order Form, but they still appear on the ORDERS BY PRODUCT table. Even some old products that have been deleted also still appear... How can I edit the ORDERS BY PRODUCT table to only show enabled or current products?
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Lara JotForm SupportReplied on June 16, 2025 at 5:04 AM
Hi Mark,
Thanks for reaching out to Jotform support. I've gone ahead and cleared your form caches as an initial aid. Can you try it again and see how it goes? If you run into the same issue again, can you share your form's URL so we can take a look at it for you? Let me show you how:
- In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
- In the Quick Share tab, click on Copy Link in the Share With Link section.
Once you share the form URL with us, we’ll be able to help you better with this.
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markhardman1961Replied on July 31, 2025 at 9:38 AM
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markhardman1961Replied on July 31, 2025 at 9:40 AM
above is the report, the form is as follows:
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Jovito JotForm SupportReplied on July 31, 2025 at 9:51 AM
Hi Mark,
Can we ask your permission to access the form and its submissions so we can check the report setup? To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:
1. In the top-right corner of your My Workspace page, click on your Avatar/Profile Image icon.
2. In the Dropdown menu that opens, click on Settings.
3. Next, in the panel on the left, click on the Security tab.
4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.
5. Then, enter the Verification Code you receive in your email.
6. Finally, at the bottom of the page, toggle the Jotform Support Access to the On position.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.