AI Agent: Is it possible to setup the agent as the operator and forward calls to correct extensions?

Does Jotform offer an auto attendant service to direct phone calls to extensions?

Hi Jonathan,

Thanks for reaching out to Jotform Support. If I understand correctly, you want a feature that if someone calls, an AI Agent will act as an operator and forward calls to correct extensions? If so, unfortunately it's not possible. If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Yes that is what I was inquiring about.

I hope it is a feature you add in the future.

Have a great day.

Hello Jonathan,

While the feature you’re looking for isn’t currently available at Jotform right now, we've gone ahead and escalated your request to our Developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know. 

Reach out again if you need any more help.

Thanks for following up. appreciate it.

Hi Jonathan,

Thanks for reaching out! I'm one of the developers working on Jotform's AI voice agents, and I'm excited to tell you about a new feature we recently introduced that might be exactly what you're looking for.

This feature gives agent owners the flexibility to receive calls during their preferred hours. For instance, if you'd like your AI agent to handle calls during off-hours while having customers reach you directly during business hours, you can now set that up easily.

Here's how to configure it:

1. In the AI Agent Builder, navigate to the Phone Agent section under the Publish tab
2. Click the three dots next to the "Call Forwarding" header and select "Edit Call Forwarding"
3. Specify the phone number where calls should be redirected
4. Set the specific hours when you want calls forwarded to you

This gives you complete control over when your AI handles calls versus when they come directly to you.

If you have any questions about this feature or if you were looking for something different, please don't hesitate to reach out. We're here to help!