Payment Issue: Card has been declined too many times

I continue to provide payment and it tells me the card has been declined too many times, It was the first time I used it. Probably going to buy a different app

Hi Marvie,

Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.

Hi Marvie,

Apologies for the late update, and thanks for your patience. Can you try a different payment method for upgrading your account? As the Credit Card ending with 4000 is blocked, as mentioned by our Relevant Team.

Give it a try and let us know if you need any help.