Form: Multiple Clients stuck on "Please Wait"

I've had a few clients who apply on our applications and they keep running into this error, the screen keeps getting stuck on "Please Wait" after hitting Submit.

Usually we don't have any complaints but as of lately we have noticed an increase of this error, I've already cache on our side of things but if you could please assist.

Especially with the form attached below

https://form.jotform.com/232259038893869

Hi American,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your clients getting stuck on "Please Wait" after submitting the form, this issue can be caused by several factors such as network problems, inactivity during form filling, or caching issues. Clearing the form cache on your side might help resolve this. Also, ensure your clients have a stable internet connection and that the form is not disabled or over quota.

Give it a try and let us know how it goes.

Hi DeptLa,

Thanks for reaching out to Jotform Support. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screencast below to see my results:

I've cleared your cache and can see that your form is working fine. Can you go ahead and try it again and let us know how it goes? If the same thing happened, can you provide a screenshot of your Console Log?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.