Accessing Jotforms for Client Intake Submission

Hello. My test clients say that they have to create an account in order to fill out my Biomagnetism Intake form. I thought I purchased a Jotform subscription so they would not have to and this would be seamless for them. Please advise.

Hi Sandi,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Your clients should not need to create an account to fill out your form, even with a subscription. Please check if the form is embedded in an app or if any settings require registration, as Jotform forms themselves do not require users to create accounts to submit.

Let me know if you need further assistance with this.

Give it a try and let us know how it goes.

I embedded a URL in an automated email that is sent to the client when they book. Is an embedded URL link an acceptable format that will not cause them to have to create an account?

Hi Sandi,

Embedding a URL link in an automated email is an acceptable format and should not require your clients to create an account to fill out the form. If they are being prompted to create an account, please check if any settings or integrations might be causing this behavior.

Give it a try and let us know how it goes.

Hi Sandi,

Thanks for reaching out to Jotform Support. It's easy to change your Form Status from Private to Public. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. Click on Private Form next to Share With Link, and then select Public Form in the window that opens.

That's it. Now, anyone filling out your form won't be asked to create a Jotform account.

Give it a try and let us know if you have any other questions.