Need to check the current usage and limit of a specific account

  • Marc Decerle
    Asked on June 5, 2025 at 9:31 AM

    Hi,

    We are using Jotform. The person managing the account is Emily Sweet emily.sweet@austcommunitymedia.com.au

    She is a journalist and I am PM/IT guy, so I would like to manage this on her behalf

    I would like to understand current usage and limit on this account.

    And options to step up if needed.

    Thanks

  • Jovito JotForm Support
    Replied on June 5, 2025 at 9:45 AM

    Hi Marc,

    Thanks for reaching out to Jotform Support. The account associated with the email address is currently in Gold Plan. Each plan has its corresponding limits. You can check our Pricing Page to learn more about the limits of a Gold Plan. To better understand these limits, we also have a guide on Understanding Your Account Usage and Limits.

    If you hit any limits, the forms may be disabled and show a Form over quota message. You will also receive notification emails about reaching these limits.

    Let us know if you have any other questions.

  • Jovito JotForm Support
    Replied on June 5, 2025 at 9:46 AM

    Hi Marc,

    If you also want to check the limits and usage of the account, you need to log into it. Unfortunately, we can't disclose this information to non-form owners for privacy purposes.

    Let us know if you have any other questions.

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