Conditional Logic is not working

  • researchparagons
    Asked on June 4, 2025 at 5:13 PM

    I am trying to set a logic. If orderable list match with another hidden orderable list, it should calculate 1 point to "12 score". But it was not working. SO I set logic to copy text orderable list to long text boxes. Then if they match, it should give 1 point to "12 score". But it's not working either. Why does the score is not generating here? form link is https://form.jotform.com/251542654329459

    Please check these three logic, you will understand.Conditional Logic is not working Image 1 Screenshot 20

  • Christian Ice JotForm Support
    Replied on June 5, 2025 at 12:49 AM

    Hi researchparagons,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    Thanks for your patience, we appreciate it.

  • researchparagons
    Replied on June 5, 2025 at 5:56 AM

    Hello, any update?

  • Christian Ice JotForm Support
    Replied on June 5, 2025 at 8:53 AM

    Hi researchparagons,

    When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:

    1. In Form Builder, click on Settings in the orange navigation bar at the top of the page.
    2. Select Conditions in the menu on the left side of the page.
    3. Click on Add Condition and select Update/Calculate Field.

      Conditional Logic is not working Image 1 Screenshot 50
    4. Set up the condition as shown below and click on Save.

      Conditional Logic is not working Image 2 Screenshot 61
      Conditional Logic is not working Image 3 Screenshot 72
      Conditional Logic is not working Image 4 Screenshot 83

    Give it a try and let us know how it goes.

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