Need to remove the background color of drop down result in email notifications

  • Hodson_James
    Asked on June 4, 2025 at 2:03 PM

    I have been reading about the frustration of users who have this same issue.

    You need to allow more flexibility in designing email responses!

    This looks totally unprofessional.

    To remove these backgrounds is literally a 5 minute fix.

    I am a developer - do you want me to jump on your platform and fix it?

    At the very least, provide a CSS fix for your users.

    Really.


    Need to remove the background color of  drop down result in email notifications Image 1 Screenshot 20

  • Kyle JotForm Support
    Replied on June 4, 2025 at 4:26 PM

    Hi Hodson_James,

    Thanks for reaching out to Jotform Support. Unfortunately, it's not possible to remove the background color of dropdown results in email notifications, as this is built into the system’s formatting. While we appreciate your suggestion, customization options for email styling are currently limited. +

    While the feature you’re looking for isn’t currently available at Jotform right now, we've gone ahead and escalated your request to our Developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

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