Cant log in, and not getting reset email

I can’t login and I’m not getting the emails to reset my password

Hi Lisa,

Thanks for reaching out to us for help. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If you are not receiving the password reset email, please check your spam or junk folder. Also, ensure you are entering the correct email or username associated with your Jotform account when requesting the reset.

If you still can't access your account, you can visit our guide on how to recover your Jotform account by filling out the form on that page for further assistance.

Give it a try and let us know how it goes.

Ya not working, Not getting a email

Hi Lisa,

Since you're still not receiving the reset email, could you please provide the email address or username you use for your Jotform account? This will help us check the issue further.

creaturekeepers@yahoo.com

Hi Lisa,

Your email address was previously on our bounce list due to delivery issues with Yahoo's mail servers. I've removed it from the bounce list, so future emails, including the password reset email, should now be delivered successfully.

If you still do not receive emails, please check your spam or junk folder and consider whitelisting Jotform's sender email or domain.

Hi Lisa,

Thanks for reaching out to Jotform Support. I've cleared your login attempts manually. After reviewing your email logs, I confirmed that the password reset emails were successfully sent and have resent the email for you. Can you try checking your spam/trash folder and see how it goes?

Give it a try and let us know if you need any other help.