Enterprise: Unable to access account

  • Miranda Boon
    Asked on June 3, 2025 at 5:54 PM

    Hi! I am looking for support for the Jotform Enterprise team. My contract ended a couple days ago but I need my files.. We are being audited. Please help!!!

  • Deanne JotForm Support
    Replied on June 3, 2025 at 6:04 PM

    Hi Miranda,

    Thanks for reaching out to Jotform Support. I’ve gone ahead and contacted the Enterprise Support Team about this and they should be reaching out to you shortly to help you.

    Thanks for your patience and understanding, we appreciate it.

  • Girish JotForm Support
    Replied on June 3, 2025 at 9:29 PM

    Hi Miranda,

    Thanks for your patience. I checked your server and it's been disabled. Please contact your Business Development Manager/Account Manager, Steven Dorcelien, at steven@jotform.com regarding the status of your server so that you can access it.

    Let us know if there's anything else you need help with.

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